If you require more information, please feel free to contact us.
If you are experiencing trouble logging in to your account please view our help pages.
help pages.
By email:
Please don’t include any sensitive account information in your email. We are unable
to make any changes to your account or enter into correspondence via email. If you
wish to discuss the operation of your account, change your personal details or have
an urgent query, please call us on
0871 811 1881. Calls will cost 11p per minute, plus your phone company's access charge.
By Phone:
Customer Services:
0871 811 1881.
Calls will cost 11p per minute, plus your phone company's access charge.
You can use our automated
telephone serviceautomated
telephone service 24 hours a day, 7 days a week. If you need
to speak to a customer account manager, our call centre opening hours are:
Phone lines are open:
Monday to Friday 8.30am - 5pm (closed weekends and bank holidays)
Live chat is open:
Monday to Friday 8.30am - 5pm
Saturdays 9.30am to 1pm (closed Sundays and bank holidays)
If you lose your cardonemoney Prepaid
Debit MasterCard CardPrepaid Corporate MasterCard® Card,
or if it is stolen, or if you suspect that it has been used by someone other than
you or that someone else knows your PIN, password or other security information,
it is essential that you tell us as soon as you can by calling us on our 24 hour lost
and stolen card helpline 0871 811 1881 (Calls cost 11p per minute, plus your phone company's access charge)
so we can take immediate steps to try to
prevent your Debit MasterCardCorporate Card
from being used.
By Post:
CardOneMoney
PO BOX 3634
Chester
CH1 9NL
SMS:
There is a charge of 15p per balance request charged to your billing account. It
is FREE to load your card, but you will be charged to send to 60777 at your usual
network rate.
There are some limits that must be remembered when using the LOAD service. Your
cardonemoney Debit MasterCardCorporate card can be topped up three times per day.